Refunds and Cancellation

Refund rules for minutes, packs and subscriptions. Effective 20 July 2026.

Service operator: ADVELES GLOBAL LLC. Refund questions — refund@meetresult.app.

1. Used minutes

Minutes already used are non-refundable. When you first submit a recording for processing, you give explicit consent for the Service to begin immediately — meaning any right of withdrawal (where applicable) covers only the unused portion.

2. Refunding a one-time minute pack

The unused portion of a pack is refundable, but the minutes you've already used are deducted at the base per-minute rate shown in the Service / on the pricing page at the time of purchase (no volume discount — the discount is preserved only if you use the full pack). Formula: refund = amount paid − (minutes used × base per-minute rate) − payment processing fee, never less than zero.

Minutes are consumed in the order subscription → packs → free monthly allowance (paid before free). A pack's minutes therefore count as used as you process meetings — even if free minutes remained in your balance at that time; this affects the refund amount for the unused part of a pack.

3. Subscriptions (monthly/annual plans)

A subscription renews automatically: the payment provider charges your chosen payment method at the start of each period (monthly or annual) until you cancel. For card payments on meetresult.app the payment provider acts as Merchant of Record (the seller of record) and charges your card each period until cancellation. The auto-renewal terms (price per period, billing frequency, next charge date and how to cancel) are shown to you before you pay.

Cancelling stops all future charges. You can cancel at any time from the Telegram mini app or your account (the "Cancel subscription" button either cancels the renewal directly or opens the payment provider's customer portal, depending on the payment method); on cancellation you keep access until the end of the period already paid for, after which the subscription is not renewed.

Deleting your account also cancels the subscription: auto-renewal stops, the stored card token is destroyed, and access to paid features ends. Any refund for the current (already paid) period is then calculated under the same rules as an ordinary cancellation (below).

A refund for the current paid period is calculated the same way as for a pack: minutes you've used are deducted from the amount paid at the base per-minute rate shown in the Service / on the pricing page at the time of purchase, plus the payment processing fee, and never less than zero. For annual plans, used months are additionally recalculated at the monthly price without the annual discount.

EU cooling-off: for digital services, EU consumers have a 14-day right of withdrawal. You lose it only once you give explicit consent to the service beginning immediately — which you do when you first submit a recording for processing (see §1; Art. 16(m) Consumer Rights Directive).

4. Welcome and free minutes

Minutes granted for free (welcome gift, free monthly allowance, bonus and referral minutes) are not refundable.

5. How to request a refund

Email refund@meetresult.app with the payment date and method. Refunds are processed subject to the payment provider's own rules (processing fees are typically not refunded).

6. Chargebacks

While a chargeback or payment dispute is open, we do not issue a manual refund on top of it — consent logs and usage records serve as evidence that the Service was provided.

7. Changes to this policy

The current version is published on the site with an effective date.